Why has your email been archived?
- Non-use of the mailbox for 90+ days? - Solution is to access (log into) the mailbox more regularly
- Exceeded the Fair Usage Policy (1GB across all mailboxes)? - Solution:
- clear out old unrequired emails
- if the volume of required emails is substantial, implement local archiving (and back up) of old emails - there are lots of different means of doing this and a good deal of guidance out there - just Google "Archiving emails"
Culling mailbox contents
If you need to clean out your mailbox, may be because it is over quota, then as well as tidying up the inbox, you need to also look at the SENT ITEMS folder and then afterwards clear out the TRASH folder. However some times webmail performance can make this process very tedious, particularly if the delete action (actually a move to the trash folder) fails.
If you primarily want to delete emails, you can mitigate delete performance issues by doing an "immediate" delete (rather than a move to trash for deletion later) by holding down the SHIFT key when pressing the DEL key. This works in both webmail and most PC based email clients. WARNING SHIFT+DEL is not recoverable so be certain absolutely, that you do not need the email before pressing the buttons!
Alternatively, in webmail (Round Cube) Settings -> Server Settings there are some options worth exploring controlling how deletes are performed...
- Flag the message for deletion instead of delete
- If moving messages to "Deleted Items" fails, permanently delete them
- Compact Inbox on logout
Setting these options and using them together will avoid the over heads of moving items to the trash folder when you wish to delete them. They will simply be greyed out and remain in the inbox list. After logging out of webmail, they will then be removed from the mailbox.
Whilst this might be highly proficient, it needs to be used with care, for when they are gone, they are gone. Note also that Plusnet house-keeping clears out the trash folder weekly.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
