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Archived mailbox? Request for it to be unarchived here! (Part 2)

NickyS
Newbie
Posts: 6
Registered: ‎02-01-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Can you please unarchive my emails please, it seems they've now all gone bar from the last seven days!!!

 

Thank you

ClaudiaG23
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 361
Fixes: 25
Registered: ‎02-05-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi @NickyS  I've got this raised for you. Normally it can take up to 72 hours, please bear in mind this may take a little bit longer due to Christmas and New Year and there may have a big of a back log. 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
Podster
Newbie
Posts: 2
Registered: ‎21-12-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi Matthew
How long does it usually take to get restored? I appreciate it's been the Christmas holiday?
ClaudiaG23
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 361
Fixes: 25
Registered: ‎02-05-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi @Podster the standard timescale is 72 hours, however with the festive period I understand we're behind, unfortunately, I don't have a timescale at the moment. 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
Mick1355
Newbie
Posts: 1
Registered: ‎04-01-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Good afternoon, all my emails inbox, sent, work, business etc have disappeared from my mailbox without warning or notice of any action, I can only assume they have been archived. 

I use this web-mail / email address as my main email and desperately require these emails being reinstated as they contain details of my upcoming change in employment.

Please advise if this is possible, when this will take place.

 

Kind regards

John (Mick) Henderson

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,103
Thanks: 1,745
Fixes: 498
Registered: ‎01-01-2012

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Sorry to hear that @Mick1355 

I've raised the request to get these unarchived and we'll get that done for you as soon as possible 

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
WendyCoussens
Newbie
Posts: 2
Registered: ‎04-01-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Please can you unarchive the Coussens+Wendy account
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,103
Thanks: 1,745
Fixes: 498
Registered: ‎01-01-2012

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi @WendyCoussens 

I've raised that for you now and we'll get that done as soon as possible 

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
chrisblack685
Newbie
Posts: 2
Registered: ‎08-01-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

I occasionally get the your email is at 75% message and when I do I will clear out old emails however this morning I have noticed that both mine and my wife’s emails have been reduced to last Tuesday.

Please can you unarchive my mailboxes.
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,103
Thanks: 1,745
Fixes: 498
Registered: ‎01-01-2012

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi @chrisblack685 

I can't see any evidence of archiving on your account from what I can see.

Are you seeing these missing emails on webmail or a mail client? 

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
chrisblack685
Newbie
Posts: 2
Registered: ‎08-01-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

On webmail I only have emails from last Tuesday and 3 from September 2023
In my email on my iPhone I can only see emails from last tuesday
Tags (1)
NickyS
Newbie
Posts: 6
Registered: ‎02-01-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi,

 

I've been told that my emails have been unarchived, but I don't have access to any earlier than 20/10/23. Is that normal?

 

Thanks,

 

Nicky

dudders74
Newbie
Posts: 1
Registered: ‎15-01-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi  - Please can my email be unarchived? Many Thanks.

willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hey there @dudders74 was this due to inactivity as I can't see a note on the account.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Spagett
Newbie
Posts: 1
Registered: ‎20-01-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Help!!!!

 

2 of my mail accounts seem to have lost emails between yesterday and last September.

 

The affected accounts start with J & D