Archived mailbox? Request for it to be unarchived here! (Part 2)

[#1]

Hi, Please could I have my email account 'Schomberg2' unarchived to allow me to reduce it's size. Thanks

Harry

[#2]

Hi @HarrySch, I've raised a task to our Info Ops team to unarchive. This normally takes around 5 working days to complete. 

[#3]

Hi,

Would it be possible, please, to request the un-archiving of my mailbox, the address begins with ste............. .plus.com.

I will then delete some more messages.

Thank you in advance.

Kind regards,

Steve.

[#4]

Hi @sn5775, I've sent a request for your emails to be unarchived, this will take around 5 - 7 working days for the team to action this. 

[#5]

@sn5775

Did you receive warning emails (sent to your account’s contact email address) over several weeks before the mail was archived that your utilisation was over 75%?

[#6]

Please can you unarchive my mailbox beginning in**

[#7]

Hi there, I've just checked your account and there's nothing to show that we've archived your emails, have you received an email about that? - Adam

[#8]

Yes an email was sent on 04/03/2024 it might be the mailbox starting thep*

[#9]

I'm not able to find an email sent in March, the last one I can find in back in December but those emails are only saved for 30 days and then are deleted. 

[#10]

---

@ST12 wrote:

Yes an email was sent on 04/03/2024 it might be the mailbox starting thep*

---

Was that email in respect of exceeding the 1GB capacity allowance or in respect of not having accessed the mailbox for 90+ days?

An archive action on capacity leaves a footprint in the CRM which @csmith94 would be able to find; an archive action in respect of non-use does not leave anything for staff to find.  That is why users are requested to indicate the reason for the archive - avoiding looking for something staff cannot find saves time for everyone.

All archive emails state that the retention time for archives is 30 days.  4th March + 30 days is now sometime well passed.

[#11]

Hello, my email inbox had some large files in it which I deleted using webmail on Sunday night, then removed from the trash folder. However now all my emails have disappeared. I am still getting new ones from Monday onwards. 

I do not have POP3 enabled and haven't logged in from a new device, only webmail and my phone.

Can you please re-instate the old emails.

thanks

Moyra

[#12]

Hi @acrams2404 I've just checked your account and we don't seem to have archived any emails that we could restore for you. Sorry to disappoint.

[#13]

Adam,

The suspect they were hoping for a restore from a recent back up … which is different to this thread’s purpose - restore from an archive.

[#14]

How do I request a restore from recent back-up then?  Thanks.

[#15]

Hi @acrams2404 I'm going to pop you a private message to get your username and I can certainly look into this for you.