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Archived mailbox? Request for it to be unarchived here! (Part 2)

tgh8bc
Hooked
Posts: 7
Registered: ‎02-08-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi

My emails / mailboxes have all vanished up on checking this morning - I can only presume reading the fee that my account has been archived?

Could you please arrange all my emails to be restored ASAP? They were fine as of yesterday.

Many thanks for your help

Tom Horton
tgh8bc
Hooked
Posts: 7
Registered: ‎02-08-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

The mailbox is tom@
tgh8bc
Hooked
Posts: 7
Registered: ‎02-08-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hello

Can you please unarchive my email please?

The main email is <Redacted>.plus.com

Many thanks

Tom

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).
James30
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 478
Fixes: 32
Registered: ‎19-04-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

@tgh8bc - Hi, I've sent a request off to get them unarchived.

 

FYI, you might want to delete your email from the above post. All the best 

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team
tgh8bc
Hooked
Posts: 7
Registered: ‎02-08-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Many thanks for your quick help with this - now to housekeep!!
tgh8bc
Hooked
Posts: 7
Registered: ‎02-08-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

How do I delete the post with my email address in? There seems to be no option to edit / delete?

 

Can you delete for me please @James30 

Townman
Superuser
Superuser
Posts: 24,074
Thanks: 10,230
Fixes: 176
Registered: ‎22-08-2007

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

James cannot do that, but the mods can - I’ve reported the matter to them.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

zpeterk
Rising Star
Posts: 448
Thanks: 10
Registered: ‎14-04-2007

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Could someone unarchive my post mail box please.

Thank you

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,131
Thanks: 1,807
Fixes: 501
Registered: ‎01-01-2012

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi @zpeterk 

Can you advise where you're seeing your e-mails have been archived as I can't see this on your account?

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
tgh8bc
Hooked
Posts: 7
Registered: ‎02-08-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

All sorted out now - thank you
zpeterk
Rising Star
Posts: 448
Thanks: 10
Registered: ‎14-04-2007

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

@MatthewWheeler 

If I try to login to the mailbox called post it say it is archived

Thanks

Townman
Superuser
Superuser
Posts: 24,074
Thanks: 10,230
Fixes: 176
Registered: ‎22-08-2007

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

You mean that there is an email there (from whenever) reporting that the mailbox has been archived following 90 days of not being accessed.  That email will also advise that the the recovery window is 30 days.

How long ago did you receive that notification?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

@zpeterk We need the exact date/time to be able to unarchive it.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
wynguitar
Newbie
Posts: 2
Registered: ‎09-08-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

I would like my emails to be unarchived please.

Chrispynutt
Newbie
Posts: 1
Registered: ‎10-08-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi could you unarchive our mailbox please? let me know if there is any details you need from me and when its done so I can clear some space. Thank you.