Archived emails

[#1]

You might need to send me one @Dave777 as @MatthewWheeler doesn't work on the forums any more as of yesterday.

[#2]

All the emails in my inbox have been deleted though? and the warning email I got said "We have therefore archived the contents of the mailbox, please note that new mails will continue to be received."

[#3]

Hiya @srevisc 

I'm sorry for the confusion this is causing. I'm unable to see an email confirming we have archived them, do you mind private messaging me a screenshot of it? 

[#4]

@srevisc wrote:

... the warning email I got said "We have therefore archived the contents of the mailbox, please note that new mails will continue to be received."

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@SammyM wrote:

I'm unable to see an email confirming we have archived them, do you mind private messaging me a screenshot of it? 

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This sounds like an archive action against a mailbox which has not been accessed for 90+ days, as IIRC the storage capacity exceeded archive process does NOT send an email to the archived mailboxes.  Also the not accessed archive process does not leave a record of the action in the CRM where @SammyM is likely to have looked / be able to see.

Such is why the guidance at the top of this thread asks users to indicate the nature of the archive

• One following several weeks of warnings about storage usage
• One following the non-use of a mail account for 90 days

The latter is challenging as the not used mailbox needs to be used within 30 days of the archive to find the notification and then stand a chance of having it resurrected.

[#5]

Hi there,
I believe my emails may have been archived as of this morning, please can you unarchive that for me?
my e-mail address is the same as this account's e-mail, thank you so much in advance.

[#6]

Hiya @kennethford 

I can't see an email stating we have archived them, can you advised what makes you believe this has been done?

[#7]

Hi,

I have received an email to say my emails have been archived. Please can you unarchive them?

[#8]

In addition to our mailbox beginning with "bu", please can you restore the e-mails from the mailbox beginning with "lo"

Many thanks,

Ben

[#9]

@GwenR this has been raised for you now.

[#10]

Hello - how do I change the 'default' email address of a server? Spam emails continue to pile up in <redacted> which we don't have access to, but my Mum still uses <redacted>

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

[#11]

I've just sent you a private message with a screenshot.

[#12]

@louiseandben You appear to have 2 mailboxes beginning with "lo", one being the 'default' mailbox, and the other being an additional one? Could you please confirm whether it is the default mailbox that needs unarchiving please? 

[#13]

It's now been 1 month since I reported that my emails had been archived. They have still not been restored. I've been asked to DM a screenshot of the original email saying they had been archived but I don't know how to do this. HELP!!!!!

[#14]

Hi there,

One of my email mailboxes (beginning with 'r') has been archived due to exceeding the 1GB limit. I opened a restore request via phone (didn't know about this forum) 2 weeks ago and had confirmation yesterday (11th Nov) that the emails had been restored out of archive and the ticket was therefore closed. Unfortunately, the emails have still not appeared in the mailbox.

[the mailbox is being accessed across a couple of devices via IMAP and an email client rather than webmail but I've checked all devices/email clients and webmail and none show restored emails].

Any assistance greatly appreciated! TIA 

[#15]

Please could the email inbox beginning with "st" on my account nonnieandalan be unarchived, and I will then tidy it up.