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Archived mailbox? Request for it to be unarchived here! (Part 2)

dwp99
Newbie
Posts: 3
Thanks: 1
Registered: ‎13-10-2019

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hello

All my emails disappeared about a week ago.

I assuming (and hoping!) that they’ve been archived.

Could all the contents of my mailbox be un-archived please?

I’m in the process of buying a laptop, and intend to download them all onto the device as soon as possible. This may take up to a few weeks.

Thanks
LexLex2020
Plusnet Help Team
Plusnet Help Team
Posts: 107
Thanks: 147
Fixes: 10
Registered: ‎18-11-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

@dwp99 

 

Seen and actioned.

Please allow up to 5 working days for the emails to return.

Please ensure you delete as many as you can so this does not continue to happen!

The emails should be live long enough for you to have the new laptop by then.

 

Thanks,

 

Lex

If this post resolved your issue please click the 'This fixed my problem' button
Lex Keehner
Plusnet Help Team
yearling
Newbie
Posts: 1
Registered: yesterday

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

All my emails have disappeared. I think that this might be because they have been archived.

Can you restore them please

Yearling

Tina11192
Plusnet Help Team
Plusnet Help Team
Posts: 125
Thanks: 98
Fixes: 12
Registered: ‎18-11-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi @yearling thank you for getting in touch with us on out Community Forum, I hope you are well.

 

I have raised this with our NetOps team to unarchive, I have also sent you a separate email from the account with the task reference, please allow up to 5 working days for this to be processed. 

 

I hope this helps, please let me know if there's anything further we can look into for you

If this post resolved your issue please click the 'This fixed my problem' button
Cri Ignatti
Plusnet