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Batch of emails disappeared

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 2,025
Thanks: 437
Fixes: 100
Registered: ‎22-01-2018

Re: Batch of emails disappeared

Ta @getdownmonkeyma, is it just the one mail box affected? or is the other having the same issue? 

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 Sammy M - Sheffield Team
 Plusnet Help Team
getdownmonkeyma
Dabbler
Posts: 13
Registered: ‎26-05-2014

Re: Batch of emails disappeared

@SammyM  Just one. The other mailbox associated is ruthlessly maintained.

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 2,025
Thanks: 437
Fixes: 100
Registered: ‎22-01-2018

Re: Batch of emails disappeared

Ta, I have sent you an SMS as we just need your permission to change the password should we need replicate the issue to find the cause.

 

Can you update it and let me know when you have? 

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 Sammy M - Sheffield Team
 Plusnet Help Team
getdownmonkeyma
Dabbler
Posts: 13
Registered: ‎26-05-2014

Re: Batch of emails disappeared

SMS sent
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,702
Thanks: 639
Fixes: 111
Registered: ‎27-11-2020

Re: Batch of emails disappeared

I've got this all raised now and we should have it sorted within the next 72 hours Smiley

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 Will Cutforth
 Plusnet Help Team
getdownmonkeyma
Dabbler
Posts: 13
Registered: ‎26-05-2014

Re: Batch of emails disappeared

Thanks Will.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,702
Thanks: 639
Fixes: 111
Registered: ‎27-11-2020

Re: Batch of emails disappeared

No problemo. Will pop it on hold for a couple of days and get back to you when I have an update.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team