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Can't collect email this morning

FIXED
pittdj70
Dabbler
Posts: 19
Thanks: 7
Registered: ‎15-04-2016

Re: Can't collect email this morning

Loads of emails from this forum about email being down have just arrived here..

Mad_Moggies
Aspiring Pro
Posts: 1,293
Thanks: 53
Registered: ‎01-08-2007

Re: Can't collect email this morning

Just had a couple of emails through on one of my addresses in Mail (both sent just now too).
Password not rejected on the others so hopefully they'll start coming through too.

Phew! My husband's in hospital currently and I've been using our joint Plusnet email to keep family and friends up to date.

Plusnet user since November 2003
Full Fibre since September 2023
Mac OS15 and Firefox user with latest versions of both
jontysoper
Rising Star
Posts: 54
Thanks: 17
Registered: ‎15-09-2015

Re: Can't collect email this morning

Just noticed mine's now working.  Big thanks!

softhedgehog
Dabbler
Posts: 13
Thanks: 11
Registered: ‎15-03-2010

Re: Can't collect email this morning

Confirmeed that all appears to be working again now.

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 2,011
Thanks: 434
Fixes: 99
Registered: ‎22-01-2018

Re: Can't collect email this morning

Fix

Hi there, 

We are aware that some of our customers may be experiencing problems accessing their webmail and email. We are currently investigating this issue and apologise for any inconvenience caused. 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
Aunty
Newbie
Posts: 3
Thanks: 2
Registered: ‎26-06-2024

Re: Can't collect email this morning

any update on this I'm still getting login failed on all my email accounts

Aunty
Newbie
Posts: 3
Thanks: 2
Registered: ‎26-06-2024

Re: Can't collect email this morning

I've just been told by one of your phone operators that I have to change the passwords on all my email accounts to get them working, what a pain in the backside this is going to be

jontysoper
Rising Star
Posts: 54
Thanks: 17
Registered: ‎15-09-2015

Re: Can't collect email this morning

Hi,

Not wishing to dispute what you've been told but that seems a bit odd to me?  I didn't have to change my password nor my daughters theirs.  What do you use to access email?  I wonder if the webmail tool would be good for a sanity check?

Jonty.

Champnet
Aspiring Hero
Posts: 2,874
Thanks: 1,079
Fixes: 14
Registered: ‎25-07-2007

Re: Can't collect email this morning

Bit of an extreme solution, I’d be back on the phone asking for a second opinion.

IngeJones
Aspiring Pro
Posts: 232
Thanks: 33
Fixes: 2
Registered: ‎07-01-2014

Re: Can't collect email this morning

My connection is down completely for about an hour now.  Dunno if it's related to the email problem or not

Plowman
Hooked
Posts: 9
Thanks: 1
Registered: ‎22-03-2024

Email/Outlook still not working

What's the latest please?

jontysoper
Rising Star
Posts: 54
Thanks: 17
Registered: ‎15-09-2015

Re: Email/Outlook still not working

Hey,

Email had a blip but it was working around the start of business.  I just had to wait and made no changes - same for others.  What problems are you still having?

Jonty.

Aunty
Newbie
Posts: 3
Thanks: 2
Registered: ‎26-06-2024

Re: Can't collect email this morning


@jontysoper wrote:

Hi,

Not wishing to dispute what you've been told but that seems a bit odd to me?  I didn't have to change my password nor my daughters theirs.  What do you use to access email?  I wonder if the webmail tool would be good for a sanity check?

Jonty.


 

I'm using thunderbird as my mail client, changing passwords on all the accounts got it working but shouldn't need to be doing this

 

Plowman
Hooked
Posts: 9
Thanks: 1
Registered: ‎22-03-2024

Re: Email/Outlook still not working

Hello Jonty, Outlook keeps asking me for my password. When I input it correctly Outlook keeps asking or my password and I can't get any further. I can log in to webmail with m password OK. Cheers.

jontysoper
Rising Star
Posts: 54
Thanks: 17
Registered: ‎15-09-2015

Re: Email/Outlook still not working

@Plowman , okay, so you just have an odd workstation (client) issue.  Good to read that via the web all is okay.

Have you just tried re-adding your info/profile?  Don't delete the current one of course just in case.  If you still have issues, let us know what version you have of Outlook so we can help you troubleshoot further.

Jonty.