Cant Log into default mailbox in Webmail
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- Re: Cant Log into default mailbox in Webmail
Cant Log into default mailbox in Webmail
05-03-2023 3:24 AM
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I cant log into my default mailbox today via Webmail, I did change my account password about 2 hours ago, but neither the new or old account password work. Oddly, I can still send & receive email on my mobile phone.
I can still log into my broadband account too.
Any thoughts ?
Re: Cant Log into default mailbox in Webmail
05-03-2023 10:49 AM
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Which "special" characters are in your password?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Cant Log into default mailbox in Webmail
05-03-2023 12:20 PM
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Re: Cant Log into default mailbox in Webmail
06-03-2023 11:42 AM - edited 06-03-2023 11:43 AM
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@Townman Just an exclamation mark.
Re: Cant Log into default mailbox in Webmail
06-03-2023 11:47 AM
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@willcutforth Edge & Firefox. Even after a cookie & cache reset.
Re: Cant Log into default mailbox in Webmail
06-03-2023 1:56 PM - edited 06-03-2023 1:56 PM
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The issue being present on different browsers points away from another issue which has been considered.
Attempting to log on in a private window would eliminate anything on your PC. Are you using any add-ins on your browsers (add / cookie blockers)?
Can you log into the mailbox using Webmail basic (Squirrel Mail)?
Can you try changing the password again and use $, % or * as the special character.
Grabbing at straws here!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Cant Log into default mailbox in Webmail
07-03-2023 2:14 PM
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- Re: Cant Log into default mailbox in Webmail