Changed password now no SMTP connection with Thunderbird
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Changed password now no SMTP connection with Thunderbird
25-06-2022 9:42 PM
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I have used Thunderbird for years. I've recently changed my Plusnet password. Incoming messages work fine but I'm unable to send outgoing messages getting error message "Login to server relay.plus.net with username xxxxxx failed."
The user name is the same as I log into Plusnet but have also tried email address and that fails too. The password is set up the same as on incoming emails. I have tried changing connection security from STATRTTLS to None but that doesn't work either.
I'm totally baffled by this as it was fine until the password change.
Re: Changed password now no SMTP connection with Thunderbird
25-06-2022 11:02 PM
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Re: Changed password now no SMTP connection with Thunderbird
26-06-2022 10:14 AM
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@jannic Have you set the 'new' password in TB, or are you still trying to use the old one?
Re: Changed password now no SMTP connection with Thunderbird
26-06-2022 12:06 PM
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Thunderbird forces you to enter password. Naturally I used the new one. Works with incoming mails.
Re: Changed password now no SMTP connection with Thunderbird
26-06-2022 12:16 PM
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I've recently changed my Plusnet password
Did you change the main account password OR a mailbox password ?
SMTP authentication using the accountname will need the main account password
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Changed password now no SMTP connection with Thunderbird
26-06-2022 12:16 PM
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@jannic TB will remember passwords - well mine always has.
Re: Changed password now no SMTP connection with Thunderbird
26-06-2022 12:30 PM
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I have just tried this but unfortunately it still doesn't work.
Re: Changed password now no SMTP connection with Thunderbird
26-06-2022 12:32 PM
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After changin a password when you Get Mail or Send it prompts you for the new password. Then it will remember it in password manager
Re: Changed password now no SMTP connection with Thunderbird
26-06-2022 12:34 PM
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As far as I'm aware there is only the one option in the type of account that I have. If it works for incoming mails in should surely work for outgoing?
Re: Changed password now no SMTP connection with Thunderbird
26-06-2022 12:34 PM - edited 26-06-2022 12:36 PM
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If that message mentioning password manager was directed at me - I know, but I'm still none the wiser as regards your problem.
Re: Changed password now no SMTP connection with Thunderbird
26-06-2022 3:30 PM
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Re: Changed password now no SMTP connection with Thunderbird
27-06-2022 3:16 PM
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My Gmail fix hit a snag - outgoing emails showed gmail address and all replies went there. At least it proved TB working.
I really would appreciate any ideas as to why my outgoing password is not accepted, I think I've tried everything now. Thanks
Re: Changed password now no SMTP connection with Thunderbird
27-06-2022 5:32 PM
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Just use the account+mailbox login name and password of course.
Re: Changed password now no SMTP connection with Thunderbird
27-06-2022 5:43 PM
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@RPMozley That's what I think I've done with gmail - unless I've misunderstood you. But the replies are coming back to gmail. I'd really like them in plusnet as I've been using it for years and the thought of changing hundreds of logins is daunting.
Re: Changed password now no SMTP connection with Thunderbird
27-06-2022 6:31 PM
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Just a thought, have you any non alpha-numeric characters in your password ?
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