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- Re: E-mail
13-06-2022 1:25 PM
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I have received an e-mail which contains information/questions contained within boxes. I have to reply to the e-mail and complete the boxes with the required information but when I hit reply, the e-mail is no longer is its original form - the boxes have completely disappeared and the original information/questions are no longer formatted. I need to provide the required information so how do I retain the e-mail in its original form when I hit reply?
Fixed! Go to the fix.
Re: E-mail
13-06-2022 1:35 PM
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@Val58 Posting twice with the same question (on two different topics) will not get you an any faster answer.
To try and help, we need a little more detail, anyway. Without giving any confidential detail, can you say who the original message is from, how it is formatted, and what email program you are using?
Re: E-mail
13-06-2022 1:43 PM
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Sorry - I'm new to this forum. I created 2 posts in error as I was told my first one hadn't gone through. The original e-mail is from an insurance company requesting information relating to a claim and it is HTML formatted. I am using Webmail
13-06-2022 1:50 PM
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@Val58 you probably need to enable HTML composing in webmail ( it uses Roundcube )
- Settings (top right)
- Preferences tab
- Composing messages
- Compose HTML messages and set to "Always"
- Save
Go back and compose a message and you will have some familiar HTML formatting.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: E-mail
13-06-2022 1:54 PM
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Thanks @MisterW . I was just composing a message apologising for my lack of webmail experience, and was going to tag you and Townman as a couple of people with more knowledge.
Re: E-mail
13-06-2022 1:58 PM
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Many thanks. Everything is now OK and I am able to respond to the e-mail with the required information.
Re: E-mail
13-06-2022 2:08 PM
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I was just composing a message apologising for my lack of webmail experience
@jab1 TBH I dont use webmail much either but I do know its based on Roundcube. A quick google for Roundcube and html did the rest😀
@Val58 happy that fixed it.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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