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EM Client

yfront
Grafter
Posts: 65
Thanks: 8
Registered: ‎27-04-2009

EM Client

‎20-03-2023 10:58 PM

Trying to configure EM Client using imap.

Diagnostics show a green successful tick for both imap & smtp when using my Plusnet default email account using USER as the login name, an email account I don't use.

However I'm unable to log in using USER+name getting only a green tick for smtp, I know the password is OK for this account as I can log in OK using webmail (at least sometimes). 😉

It seems as if EM client is unable to cope with the + being part of the USER log in.

Hope this makes sense.

Thanks for any forthcoming help.

Fred

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Townman
Superuser
Superuser
Posts: 24,120
Thanks: 10,275
Fixes: 176
Registered: ‎22-08-2007

Re: EM Client

‎21-03-2023 8:59 AM

Hi Fred,

Does the EM client attempt configure the server names it self?

It would seem odd that you can access relay.plus.net with USER+name (remember that user names are all lower case) but not imap.plus.net

You could try name@user.plus.net as the logon ID.

To recap...

  • Inbound server
    • imap.plus.net
    • Port 993
    • Encryption TLS/SSL
  • Outbound server
    • relay.plus.net
    • Port 587
    • Encryption STARTTLS
    • Authentication required - same as inbound

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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Townman
Superuser
Superuser
Posts: 24,120
Thanks: 10,275
Fixes: 176
Registered: ‎22-08-2007

Re: EM Client

‎21-03-2023 1:37 PM

Thanks to @MisterW  ...

 

That should read ...

You could try name@user.plus.com as the logon ID.

Embarrassed

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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yfront
Grafter
Posts: 65
Thanks: 8
Registered: ‎27-04-2009

Re: EM Client

‎21-03-2023 10:38 PM

Thanks for the response.

I'll continue try log in combinations and report back if I have any success.

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