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Gmail Force9

FIXED
stepea001
Grafter
Posts: 41
Registered: ‎20-10-2010

Gmail Force9

‎21-03-2023 3:30 PM

Trying to setup a force9 account on gmail on a new mobile phone - I can send messages from this account but none incoming. Message displayed "Problem syncing".

Do I need to change anything on the incoming settings.

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Townman
Superuser
Superuser
Posts: 23,935
Thanks: 10,143
Fixes: 174
Registered: ‎22-08-2007

Re: Gmail Force9

‎21-03-2023 4:28 PM

Depends what they are presently set to.

IMAP or POP3?

Is there anything indicating that there is a successful sign-in?

Does the email client facilitate changing the server time out?  Try setting that to 2 minutes.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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stepea001
Grafter
Posts: 41
Registered: ‎20-10-2010

Re: Gmail Force9

‎22-03-2023 8:05 AM

Currently set to imap 

 

Incoming Settings

Server: mail.force9.net

Port: 993

 

Outgoing Settings

Server: relay.force9.net

Port: 587

 

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Dan_the_Van
Hero
Posts: 3,084
Thanks: 1,518
Fixes: 90
Registered: ‎25-06-2007

Re: Gmail Force9

Fix

‎22-03-2023 8:19 AM - edited ‎22-03-2023 8:21 AM

If you are using imap it should be

Incoming Settings

Server: imap.force9.net

Port: 993

mail.force9.net is POP3

 

@Townman  has previousy published these settings.

IMAP: imap.plus.net port 993 encryption SSL/TLS
POP3: mail.plus.net port 995 encryption SSL/TLS
SMTP: relay.plus.net port 587 encryption STARTTLS
User name (authentication) configured on BOTH incoming and outgoing servers
Default mailbox accountname
Secondary mailbox accountname+mailboxname

Some long term customers will need to change '.plus.net' to '.force9.net' or '.free-online.net' for both your incoming and outgoing servers to match your account

 

HTH

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stepea001
Grafter
Posts: 41
Registered: ‎20-10-2010

Re: Gmail Force9

‎22-03-2023 10:19 AM

Thanks that helped

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