Email Admin Needed

GwyneddCouncil · ‎18-11-2021

Hi there,

Is it possible for me to get in contact with a email admin via private message please? Our domain seems to have been blacklisted by PlusNet's email server.

Thanks.

jab1 · ‎24-02-2012

Is this a Business Account?

John

dvorak · ‎11-01-2008

@jab1 seems a council's inbound emails to PN addresses are getting blocked - not a PN customer.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'

jab1 · ‎24-02-2012

Ah OK, @dvorak - then maybe I should tag a couple of HT members, as they may not see this. @adam945 , @Gandalf ?

John

Townman · ‎22-08-2007

Superuser escalation

This topic has been escalated by one of the Superusers; please allow time for Plusnet to respond before commenting further.

Escalation does not imply progressing this matter will be given priority, nor that a different outcome will result.

Reason for escalation: Request response

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Gandalf · ‎21-04-2017

Thanks for your post @GwyneddCouncil and welcome to our Community Forums.

Could you drop me a private message with the bounce back you're getting and a full copy of the email headers?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet

Townman · ‎22-08-2007

@GwyneddCouncil

For the avoidance of doubt, you can send @Gandalf a PM by clicking his name on the left of the post above and then selecting SEND PRIVATE MESSAGE.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

GwyneddCouncil · ‎18-11-2021

Hi there, Iv'e sent you a PM. Thanks!