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Email Blocked List Doesn’t Seem To Work

dgp
Rising Star
Posts: 137
Thanks: 16
Registered: ‎12-07-2007

Email Blocked List Doesn’t Seem To Work

I’ve added some emails addresses to the block list as described here. I’ve also checked the return path.  It doesn’t seem to work for at least one Hotmail address. Any ideas? ThanksIMG_2371.pngIMG_2370.png

2 REPLIES 2
Townman
Superuser
Superuser
Posts: 23,917
Thanks: 10,134
Fixes: 174
Registered: ‎22-08-2007

Re: Email Blocked List Doesn’t Seem To Work

Which address have you put into the block list?

Senders address or Envelope from address?

They are not necessarily the same. IIRC it is the latter which should go into the block list. You’ll need to look at the email headers to see the envelope from address.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

dgp
Rising Star
Posts: 137
Thanks: 16
Registered: ‎12-07-2007

Re: Email Blocked List Doesn’t Seem To Work

Thanks. Both the “Return Path” and the “From” address are the same. There is also a Received from 

xxxxxxxxxxxxx.GBRP265.PROD.OUTLOOK.COM

 but this may or may not relate to this particular sender so I am loath to try that.