Emails being returned

annevaudin · ‎22-02-2022

I've had several emails returned with the following message:

"550 5.7.1 Unfortunately, messages from [89.187.86.66] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3140). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors."

Can anyone help with this, please?

Many thanks.

Anne

MisterW · ‎30-07-2007

@annevaudin The host you are using to send mail is on a blocklist.

That address 89.187.86.66 is out-vulcan.hostingseries.net , so you appear not to be sending via a Plusnet server.

You need to contact whoever you are using to send your mail.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Baldrick1 · ‎30-06-2016

Moderator's note: Thread moved from Broadband to Email

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Townman · ‎22-08-2007

This reads like the exact same issue you had a year ago https://community.plus.net/t5/Email/Undelivered-mail/m-p/1858222#M38877

Looks as though there are issues with your mail provider(s).

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

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