Emails containing this URL are being bounced as SPAM

ghstone · ‎27-10-2018

Hi,

trying to send an email to freinds which kept getting bounced...

552 ieiToCtWE05xcieiUo6ZR3 message rejected due to spam or virus. If you believe this is in error please login to your portal or contact your ISP support team.

I've isolated the cause to be this URL, which isn't SPAM or a Virus.

How to get to the Hungaroring - 2023 Hungarian Grand Prix - F1Destinations.com

how do I report it and get it fixed please ?

Graham

bobpullen · ‎04-04-2007

Hi Graham,

I've submitted a request to have this remedied.

Let me know if it remains an issue tomorrow.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

bobpullen · ‎04-04-2007

@ghstone wrote:

I've isolated the cause to be this URL, which isn't SPAM or a Virus.

How to get to the Hungaroring - 2023 Hungarian Grand Prix - F1Destinations.com

Turns out this website has been reported as compromised which is why our spam detection is preventing submission of messages containing a link to the site.

The site owner will need to confirm that they have not only secured the site, but also removed any junk/errant HTML files from the server before we can do anything to lift the restriction.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Townman · ‎22-08-2007

@ghstone

An excellent submission of a problem report for this profile of issue. As seen above, this has facilitated a prompt and clear analysis of the underlaying issue.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.