Emails don't appear on ipad and iphone

[#1]

Setting up plusnet email on ipad and iphone for first time. After inputing the incoming and outgoing servers and other information the plus net email appears in the list of emails along with gmail and others. Fetch automatically has been set up. Server port 993.

On opening no messages appear. Messages are send to the plus net email but don't appear.

On my PC emails to the plusnet address all go through fine.

[#2]

Moderators Note

This topic has been moved from Mobile to Email

[#3]

Try setting the IMAP root folder to inbox

[#4]

Thank you. POP3 Incoming mail server imap.plus.net

                              outgoing mail server  relay.plus.net

the email address is verified and appears in my list of emai accounts. Tried sending some test messages but none got through, then this morning 2 of these emails came through but no others. Might this be a fault at the plus severs? I'm 80 years old and not a techie.

[#5]

Hi Ray,

No, there is very little chance that this is a server fault.

If you access email on more than one device (PC, iPad and iPhone), I really do not recommend configuring any as POP3, for as a "not a techie" you really do not want the complications of POP3 being involved with accessing email on more than one device.

POP3's standard configuration is to download email and the REMOVE it from the server.  With that configuration and more than one device accessing the same mailbox, you have a very high risk of not seeing all of the email.  Indeed, if there is a second POP3 client accessing this mailbox, that could well explain exactly what you are reporting.

What is worse for you is that with a POP3 client the ONLY place where your emails are stored, is on the device - an iPad is far from an ideal repository for storing ALL of your email history.  Far better to use IMAP and then manage the mailbox contents.

All of that said, you have suggested that you have configured the iPad for POP3 but are referencing the IMAP server.

First can you log into your mailbox using the webmail interface here - https://webmail.plus.net - that will allow you to see what is in the server's mailbox.  If there is stuff there not on your iPad, it will hint what to look at next.

Send yourself an email - watch it appear in the inbox - leave it a while and see if it disappears on its own.  If it does disappear, then somewhere, there is a POP3 mail client (on your PC) accessing your mailbox and removing them from the server.  Alternatively, it is not unknown for compromised mailboxes to be "harvested" - I have seen a user lose all of their emails and new emails were never seen ... until after I helped them change their password (Virgin Media user).