Emails only showing for 2 weeks on android phone
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02-10-2024 10:09 AM
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My friend has an email account with force 9 and has a problem as only emails she has received during the previous 2 weeks show on her phone and then disapoear. I feel there should be some way to change this in settings but settings do not show on her email on her phone so I am at a loss trying to help her. Can anyone offer any suggestions as she finds this very frustrating.
Fixed! Go to the fix.
Re: Emails only showing for 2 weeks on android phone
02-10-2024 4:34 PM
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Check the account settings on the phone - there should be an option for how recent email should be presented. What is the email client?
It is a sensible means of not downloading (and storing locally) the whole of the mailbox.
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Re: Emails only showing for 2 weeks on android phone
02-10-2024 4:58 PM
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Sadly there is not this option in the email settings.
Re: Emails only showing for 2 weeks on android phone
02-10-2024 5:21 PM
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What is the email client?
Are there emails older than 2 weeks to be seen if the mailbox is accessed using webmail?
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Re: Emails only showing for 2 weeks on android phone
02-10-2024 5:38 PM
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I am not sure how to find out what the email client is. Emails are visible when web mail is used but she prefers to use email on her phone as she is away from her laptop quite often.
Re: Emails only showing for 2 weeks on android phone
02-10-2024 6:42 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Emails only showing for 2 weeks on android phone
02-10-2024 6:49 PM
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It is a samsung phone and the email program used is the one that was preinstalled on the phone. Just listed as Mail
02-10-2024 9:13 PM
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I don't have an Android phone to try it on but a quick google comes up with this which seems to be what you're looking for:
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Emails only showing for 2 weeks on android phone
02-10-2024 9:42 PM
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Thank you so much. I followed your instructions which worked perfectly. My friend is delighted!. While she would have preferred to have seen earlier ones as well, she can access them on her laptop.
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