Error 452 too many receipts in time period from this server

[#1]

Hi, I'm new to this forum but been with Globalnet/plusnet email for donkey's years. I still use a globalnet email address that I used to pay for but then it was made free and is serviced by plusnet but I don't have a broadband account with them. In past few days I have started having the above error message so I am wondering if they have changed something to limit number of emails I can send or if someone has hacked into my account and unbeknown to me is sending lots of spam emails? I am unable to access any settings to change my email password to try that. Any ideas please?

[#2]

Hello @Spruce01

Thanks a lot for reaching out and I'm sorry to hear that you're having issues with your email. Are you sending emails to an usually higher number of recipients as of late? Also, can you please advise whether you're using an email client, or is it webmail?

[#3]

No I am sending it to the same people and circulation lists as I have always done. Mainly using Outlook but problem also occurs on iPad. I tend to use webmail only when I have to and for single recipients. I spoke to your your help team this morning and they told be they had received multiple contacts with the same issue so are expecting to resolve it today at their end. 

[#4]

Ah fair enough. Yeah I've seen a couple of posts about similar issues. Let us know how you get on later in the week with this. It's the sort of issue that our team are unable to resolve practically to be honest.

[#5]

I am afraid nothing has improved and still can’t send to my usual circulation lists. It seems to give the error after no more than a handful of addresses. 40 used to be fine until next week. Once you get the error I can’t send anything for quite a while.

[#6]

Have you seen any reoccurrence of the issue since noon on 1st November?

[#7]

Since Monday 1st things have seemingly returned to normal. I successfully sent bulk emails (circa 45 addresses) at 10.30 and again at 11.30. I have since sent a smaller one (circa 25 addresses) today.

What is significant about noon on the 1st November? Do you know if something has been changed?

Many thanks for your interest.

John