Free-Online email servers error

[#1]

Something or someone has changed the imap.free-online.net and mail.free-online.net dns records to an unknown CNAME and IP. Have we been hacked again?

Both force9 and main plus.net appear not to be affected.

[#2]

I get certificate errors using Outlook 365 and K-9 android app.

Not sure but I think the IP Addresses have changed from 212.n.n.n to

Name: mail.freeonline.enmail.co
Address: 91.204.208.193
Aliases: relay.free-online.net

Name: mail.freeonline.enmail.co
Address: 91.204.208.193
Aliases: imap.free-online.net

[#3]

Not a techie so I don't know how to look at / adjust these sort of things (DNS, IP etc),  all I know is that I can't now connect to a metronet address via Thunderbird or iPhone.  Webmail seems unaffected.  

[#4]

@Dan_the_Van  are you still getting errors or is it OK now?

@pwberry can you check your email settings in Thunderbird and your iPhone to see what the username is set to? For Metronet email it needs to be in the format username@metronet.co.uk if it's just username then that's likely the problem. We're making some changes at the moment as @RPMozley has spotted and we've spotted a couple of people that had the username format that way that aren't working but the easiest thing is just to add @metronet.co.uk in your settings and it should spring back to life.

[#5]

@dave 

Yes I still see the certificate message, currently the are three emails in the in box, I get three messages

Edit: I use accountname+mailboxname 

[#6]

I'm getting the same on all my free-online mailboxes.

I also use "accountname+mailbox".

@dave are you suggesting the server settings should be changed from

mail.free-online.net

relay.free-online.net

to

mail.freeonline.enmail.co

relay.freeonline.enmail.co

?

[#7]

I am also having problems with free-online email. I can receive emails but when I try to send one email to one recipient I get this error:

Is this related?

Moderator's note by Mike (Mav): Personal information removed from a public forum.

[#8]

Apart from @pwberry and anyone else on Metronet using username rather than username@metronet.co.uk there should be no need to change any settings. We're looking at these 2 issues now and should hopefully have it fixed shortly.

[#9]

@dave - did just that,  and everything now working perfectly 😊  
Many thanks for your help - really appreciated! 

[#10]

@dave 

All good here now 🤔

Name: relay.free-online.net
Addresses: 212.159.9.105
212.159.8.105

Name: imap.free-online.net
Addresses: 217.46.26.25
217.46.26.15
217.46.26.45
217.46.26.35

[#11]

@dave all good here also thanks

[#12]

And all is good here also. Thanks!

[#13]

I am able to get access to my Metronet web mail using my existing Metronet user name and password.

These are also used to access the account in outlook on pc and on my phone. However since last night I get an incorrect user name or password message when trying get mail on PC or Phone.

I tried on a Linux pc with thunderbird to set up access to the pop3 account but get a message saying “unable to log into server, possibly wrong config, user name or password.”

I have tried with my current user name and the username with @metronet.co.uk appended but get the same message.

[#14]

Have you tried restarting the device?

[#15]

I just tried once more using the modified user name I.e username@metronet.co.uk and this time it worked!

Confirmed on PC outlook account and iPhone.