Freenetname / Madasafish email - no access to account

[#1]

Hi

First post on here. I have a freenetname email account which moved to madasafish and I now have plusnet webmail. I did have my account set up to forward my emails to an outlook account (M365) but this stopped working last week. 

I now don't seem to have any way to access my account information. I had been able to previously change my password through another route but can no longer see how to do this. I can't log on as no broadband or mobile and can't get through on the phone for the same reason. 

Hazel

[#2]

Hi @haloweha30 

I'm sorry to hear this has happened.

I'll send you a PM so we can look into this further