Freenetname email frozen/intermittent

[#1]

I have used my Freenetname account through Thunderbird for many years with almost no problems (and those I had were normally my fault). However, the inbox appeared to freeze at or after 1525 yesterday 21 April - at least no new email have been received since then (now 1030 22 April) although I was expecting some.

On checking my (Plusnet) webmail inbox there was also nothing after 1525 yesterday. Knowing that sometimes size issues can be a problem, I deleted all the earlier emails, then cleared the deleted box as well, so the webmail folders were empty. Checking for new mail brought up the reply that there were none, but some 15 minutes later one popped up, time stamped some one hour earlier. About 20 minutes later another one arrived, time stamped somewhat earlier than the previous one, and more are slowly appearing time stamped as early as yesterday, but in no set order, and as yet not the ones I was expecting today.

I also don't know whether the emails I sent after 1525 yesterday (using Thunderbird) and today have actually gone.

Anyone know if this a problem with the webmail service, my own webmail account or some other gremlin in the works?

[#2]

There appear to be a handful of reports about slow delivery on various brands - the matter is under investigation.

@plusnettony 

[#3]

I'd just like to say thank you to various posters for 'filling in' information. It would appear all my emails have now appeared - but in a very haphazard and random way, although I'm not sure about outgoing emails. I've re-sent all those from the last 24 hours and only had two replies asking why I'd done so.

I await with interest, and not a little trepidation, to see what happens when we change to Greenby.

[#4]

Just to say it's happening again at my end, in case you think it's just you.
Not nagging:)

[#5]

This is being managed proactively. Not yet had clarification if this is connected to pre-migration work.

[#6]

@Townman, thank you for the update, much appreciated! 👍

[#7]

Hi @Townman or anyone else in the know....do we know if any progress has been made on the issue of incoming mail not updating for hours at a time? My email hasn't updated since we:30 last night?

[#8]

Hi - I have the same issue with one of my secondary accounts.  The main account is working fine though.  I get fetch mail authentication failed error.  

[#9]

Morning,

We are experiencing the same issue, we can see our email on plusnet but they wont migrate.

The only difference is on thunderbird the box with "we are unable to log you in" comes up and wats retry/new password/cancel to be selected. 

It was fine last night, just wont work this morning.

Thanks

[#10]

@Hughesler  / @Fulltopuk  / @jhollin 

It would help to clarify / confirm the following...

• You are all Freenetname users (not one of the other brands)
• Is it the primary (main / default) or secondary email address which gives rise to the issue
• Does the email address have a "." is it, as in forename.surname@...
• Are you connected on the Plusnetnet network of some other
• What are you using for authentication - the email address or something else

[#11]

@Townman :  FYI (as the starter) my email is ***.*******@freenetname.co.uk, and is my primary email address. I'm connected through the Plusnet network, and on plusnet webmail I log in with user name (email address) and password.

Of note, when this started for me, even logging on to the Plusnet webmail showed no emails available (although they were obviously 'somewhere', as eventually they started appearing there in a totally random order then being picked up by Thunderbird in the same random order before being sorted timewise.

I've had no recurrence though since the initial problem 🤞

[#12]

Thanks,

We are..

• You are all Freenetname users (not one of the other brands)  YES
• Is it the primary (main / default) or secondary email address which gives rise to the issue Not sure, Guess secondary as the emails are in the plusnet site just not transfering
• Does the email address have a "." is it, as in forename.surname@... NO
• Are you connected on the Plusnetnet network of some other  YES
• What are you using for authentication - the email address or something else  Just the ID name, not email

[#13]

@jhollin 

Can you please try using the email address as the login credentials.

[#14]

Wow that worked straight away! thanks

We have not changed anything, so why it stopped working I have no idea!!

Thank You

[#15]

@jhollin 

I suspect that it is part of the pre-migration activity: some brands will work with either the account name or the email address, though each has always had a specified (or preferred) option.  Except for Plusnet, Free-online and Force9 the specified credential is email address, though other methods have worked.