I can't login (I have no broadband or mobile contract)

[#1]

I need to examine my email settings but because I no longer have broadband supplied by Plusnet I can't login.

This an old problem lost n the long grass over a year ago.

I'd appreciate any help

[#2]

Just to clarify, you have a working legacy email service provided by Plusnet, but cannot log into the user portal?  If you can access the email service (servers) to read and send emails ... you ought to be able to access the user portal using the same credentials.

For the avoidance of doubt / confusion, which email brand is this?

If 'native' Plusnet then your account must have been closed a long time ago...

@Gandalf - this is probably dark magic space - are you able to assist / advise please?

[#3]

If I'm looking at the right account, the one associated with the forum profile, I can't see any issues. 

@BS6600 are you logging in with your username, password and choosing Force9 from the drop-down? 

If that doesn't let you in, have you tried resetting your password here?

[#4]

Thanks to both above.

This is a Force9 free account in use for 20? years

I am using email daily but I would like to add another email address. 

At member centre login I enter my user name and password but get this message

Change already in progress

You are not currently allowed to make a change. There is already a change in progress. Please try again later

Good Morning, Bill

So my user name and password or OK and it knows who I am....but....

[#5]

Ah I can't make that error go away, but does https://www.plus.net/email let you manage your mail? 

[#6]

Thanks but no - when I sign in I get the same screen/message

[#7]

Could you try going to plus.net/email after you've signed in? It should hopefully work then. 

[#8]

I'll try anything!

after signing in - where? 

I haven't managed toget signed in anywhere.

[#9]

I'm confused - that error message is account-specific, so you would have to be logged in to see it.

Once you see the error, click here which should take you to the manage my mail page. 

Let me know if it works @BS6600 

[#10]

---

@BS6600 wrote:

Change already in progress

You are not currently allowed to make a change. There is already a change in progress. Please try again later

---

That refers to broadband and phone configuration changes, it should not impact changing email settings.

[#11]

@BS6600 

This link https://www.plus.net/manage_my_mail should take you directly to 'manage my mail', you should be prompted to login to the members centre.

HTH

[#12]

Hi @BS6600 thanks for getting in touch, I'm sorry to hear of the issues experienced when trying to access your Force9 account on the portal. 

I tried calling you but I was advised that you were unavailable, I wanted to go through further troubleshooting together with you to understand what is preventing you from accessing your mailbox. In the meantime I have re-configured the mailbox component on the account, when you get a chance can you try and access it again and please let me know if you're able to gain access. 

Look forward to hearing from you soon

[#13]

Thanks. I just tried again - same response - screenshot attached

P.S.

Happy Christmas

[#14]

@BS6600 once you've got to that point, have you tried the link @Gandalf posted above