Incredibly Slow Loading of Webmail

Iams · ‎17-04-2020

For the last few weeks now, every time I open up webmail it either gives an error message or I give up waiting for it to load. Im out of the UK at the moment, but I am regulary and its basically since the Covid 19 Lock down in the UK. I rely on email for communicating with Meals on Wheels for an eldery relative and its vital that email continues to work for me. Why is taking so long to load and is there anything I can do to speed things up.

Thanks in advance

dvorak · ‎11-01-2008

Moderators Note

This topic has been moved from Everything Else to Email

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'

Townman · ‎22-08-2007

Hi @Iams

A warm welcome to the foums. Give this a try...

Slow webmail

There is a known gremlin in the third party Round Cube webmail program, which can cause delays in listing emails - see the user mitigation post at the top of the Email board here.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.