Is IMAP and webmail server down?

[#1]

Is there an issue with IMAP server and webmail? I can no longer access my accounts using either. login credentials failing and was working fine till today?

[#2]

Webmail's fine for me

[#3]

Thanks. Still not working for me.
It is both an email only madasafish account and plusnet email that has stopped me from accessing and worked fine until today.

[#4]

Is there a number or email to contact for support at all?

[#5]

Phone number for support is 0330 1239 123 , there's no email

its all  here https://www.plus.net/help/

[#6]

Many thanks. Will try phoning but not too hopeful and need my email asap

[#7]

Reset email password

If you are not able to login to the email address using webmail, then it is likely that your email address has been identified as being compromised and has had its password changed. Where email address passwords have been changed to protect the integrity of the service, the Plusnet account password is left unchanged.

Which ISP are you with, Plusnet or one of the other / legacy vISPs?

Plusnet / Force9 / FreeOnline users can only change the password on the DEFAULT email address by changing the password on the user ACCOUNT through the user portal. You can change the password on a secondary mailbox using the Manage My Mail options in the user portal.

Brightview users (Madasafish / FreeNetName / GlobalNet / IC24 / ICScotland / Dialstart / Totalise) logging into webmail should use their full email address. Use the MAAF user portal to update the password on the default email address (change the account password) and use this MAAF guide to change the password on a secondary mailbox address. If you cannot recall the account password, you will need to contact support ... because the account password change process sends an email to the mailbox you cannot now access.

DO NOT USE THE SAME PASSWORD AGAIN for that would allow the continued exploitation of the account. The new password should be cryptic and not one used before.

Note that changing the account password will change the password used for logging on to the relevant user portal. If your email service is NOT a retained legacy service (one associated with a retired internet service account), then the password required by the router to connect to the internet will be changed too. If the router is a Hub Zero or a Hub One supplied by Plusnet it should update automatically. If not, you will need to log into the router, drop the connection, change the password yourself and reconnect.

On the assumption that the email address password has been compromised, I strongly recommend that wherever you have used that email address / password combination as access credentials to services such as Amazon, Netflix, eBay etc., that you also change the passwords on those service as well.

[#8]

@goosey72 wrote: [elsewhere]
Is their a problem with IMAP and freenetnane etc accounts?

Which brand is it?  freenetname or *.plus.com?

Have you attempted to log into the mailbox using webmail?

[#9]

Hi one of them is a plus.com address. I could sync ok and login via webmail fine until a couple of days ago but now can't do either. Just says invalid credentials on the email program and invalid login with webmail.

[#10]

That fairly firmly suggests that the account has been compromised and for security reasons your password has been changed.  Have you attempted changing the password as per the guidance above?

[#11]

Hi I am unable to login to the plusnet user portal as also saying login invalid so can't change password it seems

[#12]

Think you had better call support.

There could be something iffy wit the account.

[#13]

Ok will give support a go. Thanks for all help so.

Can additional mailboxes still be managed as thus was setup to be that?

[#14]

Secondary mailboxes are administered via the user portal … so if you can’t access that … !!!

[#15]

Just glad to know can still do it. Thanks.

Hopefully support get me sorted to at least use the portal again.