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Missing Email Folders

onewaymartin
Newbie
Posts: 2
Registered: ‎31-12-2023

Missing Email Folders

I have just logged on to my Webmail and all of the folders I have created within my main inbox have disappeared. I'm hoping that these have just been archived for some reason as they contain a lot of important emails.

I didn't realise how many emails were still in my main inbox so I have deleted these to reduce the size of the folder.

 

Is there a way to recover my other folders and the emails within them? 

 

3 REPLIES 3
ClaudiaG23
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 361
Fixes: 25
Registered: ‎02-05-2023

Re: Missing Email Folders

Hi @onewaymartin I can see you've called in and this has now been requested for you. This can take up to 72 working hours. 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
Gel
Aspiring Champion
Posts: 2,369
Thanks: 297
Fixes: 29
Registered: ‎02-08-2007

Re: Missing Email Folders

Townman
Superuser
Superuser
Posts: 24,101
Thanks: 10,265
Fixes: 176
Registered: ‎22-08-2007

Re: Missing Email Folders

... and make sure you have a viable backup strategy for the whole of your PC.

EDIT: Being a little more reflective, this is space which is all too often glossed over and dismissed by suggesting the use of POP3 clients as a solution needs careful consideration.

Unless the user manages their email space, it will eventually fill the server.  We all get rubbish emails which we do not delete and keep received and sent emails which have no residual value.  Being diligent with house keeping and culling such emails (especially those used to share photos and documents in place of more appropriate tools) is usually more than enough to keep utilisation below 1GB.

Where a user has multiple mailboxes and / or has a lot of important historical email which needs to be retained, then users need to implement a planned archiving regime.  Archiving is the removal of email from immediately on-line storage to local storage: some would suggest that POP3 is good for this, but POP3 only looks at the inbox, not any other folders which might be present.  The use of POP3 with multiple clients (be they also POP3 or IMAP) invariably leads to nightmares.

Most PC email clients have intelligent tools for archiving emails to local storage folders.  Archived emails will no longer be available to other clients AND it is essential that the local archives are securely backed up to external storage having a clear and tested recovery plan.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.