Missing Emails

[#1]

HI 

i need an email that was received on the 28th or 29th July but its completely dissapeared from my inbox, I have not deleted it

Are emails automatically deleted after a certain time?  if so how to I retrieve it 

[#2]

Hiya @Karen7, 

I'm sorry to hear that you emails are missing and I can appreciate how frustrating this may be. 

We’re quite chocka right now, so it’s taking a little longer than I’d usually like to get back to customers and I'm sorry about that.

I can see you have raised this to our higher escalations team and they are resolving this for you. 

Please get back in touch if you have any other queries

[#3]

HI

some emails were unarchived but not the ones I wanted which were from the 28th and 29th July 

Karen 

[#4]

Ah no problem Karen, if you reply back to your case handler using the communication methods they have provided, he can help further with this. 

[#5]

HI

I have done

Thanks

Karen