New PC built - saved emails old SSD. Can't remember webmail login details like Plusnet server d

Mandeep37 · ‎17-09-2016

Hi.

I've had a new pc built yesterday and I'd saved all my emails from Plusnet webmail on my old SSD.

Can someone please kindly enlighten me with the Plusnet server details for Pop3 so that I can set things up on my new pc to download my latest emails under the Pop3 protocol.

My email address ends in [Removed].plus.com

Was it name [Removed]+[Removed1] as the username or [Removed1]+[Removed]? Can't remember.

Can someone please help me fix this.

Many thanks in advance. Mandeep

Moderator's note by Mike (Mav): Personal information removed from a public forum.

Townman · ‎22-08-2007

Username+mailboxname

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Mandeep37 · ‎17-09-2016

SSL/TLS for incoming and SPA? And what about outgoing? Port 110? 25? 995 or 587. I think I had all this saved somewhere. Can't remember now. Arghhh.

Townman · ‎22-08-2007

All the information can be found in the posts at the top of the Mail forum.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Mandeep37 · ‎17-09-2016

Thanks Townman. Much appreciated. I'm on the pop account settings page. Stuck on settings. mail.plus.net? Port 110? Incoming? 25 outgoing?

Or smtp.plus.net or relay.plus.net - outgoing? Which port? Please very kindly enlighten me.

Many thanks. Mandeep

Mandeep37 · ‎17-09-2016

I've looked at the page info. I get "we couldn't connect to the incoming pop server". The connection timed out.

Townman · ‎22-08-2007

Following the link in the How to get your mail using a PC client delivers this - https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/ which I think answers all of the questions. Correct ports for encrypted connections. You do not need SPA.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Mandeep37 · ‎17-09-2016

I unticked the SPA settings. Account now added. But the emails are still sitting in my webmail account when I log in. I want to download them all to my outlook like I used to before and then the mailbox would be empty. Which settings do I need to change please? Thanks.

Mandeep37 · ‎17-09-2016

Googled this one. I highlighted the pst file in outlook. Clicked change. And then the option to "leave messages on the server" came up. I unticked this and the emails are now all working properly. Thank you Townman and all who replied.

I will make a note of the server settings by bookmarking the page. Much appreciated again.