No email from Plusnet today 10/11/21

[#1]

no email via phone or PC from Plusnet.  Why?

[#2]

Same here - it looks like a general outage.

Nick in Sheffield

[#3]

There are a lot of issues today regarding email. Keep on eye on the Plusnet Tech Team info here

https://community.plus.net/t5/Service-Information/Plusnet-email-login/m-p/1837590 

[#4]

I have just spent 30 minutes of my life trying to access my E-Mails without success. Their usually slow but today is outrages.

[#5]

Moderators Note
This topic has been moved from Fibre Broadband to Email.

[#6]

I noticed this problem around 11.30pm last night.  Hopefully someone will  post as soon as the problem is fixed.

Currently it says my email address is not available.

[#7]

It’s happening on my Force9 business account!

[#8]

Still no email.

[#9]

A further update would be nice:

[#10]

@coastergrotto just to say 'We're still working on it'? Slightly pointless IMHO.

[#11]

Makes me feel like a mushroom. Kept in the dark and fed BS.

They could say if its major equipment failure or if they have been targeted by some hacking group etc. at least we will know if important info as been stolen or not!

[#12]

And still no updates on the Plusnet service status page - have renaged twice now on promises to update at a given time.

.  

[#13]

Same here in Epsom no mail downloading on any devices. I can send emails though.

Service Status page and social media posts say ony some customers are affected but no information as to why - is it geographical or to do with the email set up on devices or linkages with Outlook/iphone mail etc?

Surely it is possible to provide customers with some basic information and/or suggest some temporary fixes to enable access to incoming mail messages.

[#14]

Exactly.

I can accept things going wrong.

I cannot accept lack of information.

Especially as, by 8 tomorrow, I will have not had emails for 36 hours. 

[#15]

I'm in the same position, no emails since yesterday afternoon.  The customer service really is pretty poor these days.

You can't get hold of anyone for love nor money.  It's a shame as they used to be very good in the early days...