I have had the complete opposite on and off for 2 years and have the copies of my emails to the BT CEOs to prove it. The service has been unacceptably poor and they knew what the problems were many months ago but just let it get worse over time. Now the 'chickens have come home to roost' and the tabloids and other website media are aware and things are going to be tricky 'brandwise' for both BT and Plusnet.
I have just had a response from the complaints managers but I am truly shocked by some his comments in his reply.
" This is not a quick fix issue and could take years to become fully resolved."
"Our engineers are constantly making small amendments to the servers configuration and these generally improve it in the short term but the long term fix is not so easy."
"If your Plusnet email address is your main one or is one that is important to you then we would strongly suggest that you look at moving to alternative email provider such as a Gmail, Hotmail, Outlook etc. I would also recommend that you download any important emails stored on our servers to a local machine or to your new email provider to limit any possible loss of those emails."
I responded back asking if Philip Jansen is fully aware of the situation and that I have literally thousands of important emails. I've also asked how he is expecting me to download those emails when I can't even login ? Also when I do manage to login the inbox isn't even downloaded , takes 20 mins to open up a single email , I get errors composing and sending emails , copies of sent emails are not saved .
Plusnet should do the right thing and download all our emails onto another storage area and give us access to download them 'en masse' to our computers. Then just advise customers to migrate off Plusnet in the next few weeks and pull the plug. The longer they drag out this embarrassing service failure the more damage they are doing to their brand.
