globalnet server not authenticating from outlook since outage

[#1]

The error we are seeing are :-

Task 'XXXXXXXXX.com - Receiving' reported error (0x800CCC92) : 'Your email server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR Temporary problem, please try again later'

[#2]

Well I would do but Outlook can't log into my primary email account, and I can't log into my online account to reset passwords.  Trying the Rest Password link is useless as I can't access my email to click the link it would generate - if I could use it - because tells me my account name can't be found!  Well it's been there for 22 years or so so it should be found!  So do we know what the issue is now?.

[#3]

@JonoH 

Might a sticky post added to the service status board containing a link to the service status portal be helpful here?

[#4]

Our work around has been to amend the email client's ( Outlook / Thunderbird et al ) SMTP server

from relay.plus.net / smtp.plus.net to 212.159.8.107

this bypasses the DNS lookup and avoids facing to the failed SMTP server

Be aware that :

1) 212.159.8.107 is working but has a certificate issue so ( 2 & 3 ) may apply ...

2) MS Outlook or similar may give a certificate warning - accept the certificate to proceed with sending emails.

3) If your credentials are not accepted, the encryption method may need to be changed to

    from SSL to  : SSL + any certificate

    or from TLS to :  TLS + any certificate

4) This fix works at the moment

[#5]

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@adam945 wrote:

With this issue ongoing it does mean we are experiencing a high number of customer contacts and we're not able to respond as quickly as we usually do.

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I assume this is an attempt at levity to try to take customers’ minds off this disaster?  

[#6]

Thank you PhilipHeyes!  That workaround has worked for me, and I am finally able to send an email.

[#7]

I've been with them for a long time, but I just renewed my contract for two years and there's a £20 per quarter remaining penalty if I leave. I'm keeping my fingers crossed.

[#8]

Are things fixed?!?  I have just successfully sent an email from my mobile phone 😁

[#9]

I have similar issues. I always suspected that as a globalnet customer we got lower level of service (if that is possible?) 

[#10]

I have a globalnet email address and have been connecting with no problems.

Using Window Live Mail on Window 10.

Also connecting OK on Android phone.

[#11]

Afternoon,

I'm truly sorry that this issue is still ongoing. I know it's frustrating and promise you we've got all hands on deck here trying to get it fixed!

We understand that there are many questions surrounding this matter, but as it stands this is the most up to date information we're able to provide. Future updates can be tracked here:
https://community.plus.net/t5/Service-Information/Plusnet-email-login/m-p/1838261#M355

With this issue ongoing it does mean we are experiencing a high number of customer contacts and we're not able to respond as quickly as we usually do. Thank you for your continued patience and support.

[#12]

"Our work around has been to amend the email client's ( Outlook / Thunderbird et al ) SMTP server

from relay.plus.net / smtp.plus.net to 212.159.8.107"

Thank you Philip, I've tried that and it works. Great for another customer to help with that, I'd not have guessed there was a hidden server that worked. It's obviously not an actual DNS issue as the server responds quickly, just with "computer says no".

Thank god for the internet and its associated web community, makes me wonder how I'd have managed to fix sending emails before the internet was invented 😋🤗🤔😇!

[#13]

Brilliant - many thanks.

[#14]

For me, sending fixed itself earlier today - and in the last ten minutes or so, I can now receive via POP. Hurrah!

[#15]

Tried to send a short e-mail a few minutes ago which would not send.

There were a few messages in my inbox one of which was corrupted which luckily is not a problem as it was not important.

I don't know if it makes any difference what operating system or e-mail provider you use.