No longer able to get emails

[#1]

Hoping someone can help me with this infuriating problem. I was with BT before coming to Plusnet and have kept my old btinternet email address with no problems up until this week. I can still load and send emails from iPad but can no longer load emails just send from my iPhone if I’m on Wi-fi and neither if using data. Settings look the same for both iPad & iPhone. Can anyone help me please. Thank you

[#2]

Thanks for your post @kidge3414 and welcome to our Community Forums.

I'm sorry to see you're having issues with your BT Internet email address.

I'd say it's worth getting in touch with BT or over on their forums Here as there may be little we'd be able to suggest.

Someone from our community may come along and be able to help though...