Not receiving new emails in new Outlook
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Monday
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Reluctantly I finally had to switch to new Outlook to receive my emails on my Windows 10 laptop. I followed the instructions in previous forum posts and all the emails in my inboxes downloaded successfully. However I cannot receive new emails, only the advertising ones like for an Ocean credit card, I can send emails and receive them on my mobile phone but nothing shows up on my new Outlook.
For Inbound IMAP I am using imap.plus.net port 993 encryption SSL/TLS
For outbound SMTP I am using relay.plus.net port 587 encryption StartTLS
I know it's a terrible email client but can someone please help me so I can at least receive new emails. I woukd be most grsteful if anyone can help solve this problem for me,
Fixed! Go to the fix.
Re: Not receiving new emails in new Outlook
Monday
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Try setting the IMAP root folder to inbox.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Not receiving new emails in new Outlook
Monday
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Does this help?
https://support.microsoft.com/en-gb/office/focused-inbox-for-outlook-f445ad7f-02f4-4294-a82e-71d8964....
Re: Not receiving new emails in new Outlook
Monday
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I much appreciate your reply but I'm sorry, I don't quite follow what you mean by setting the IMAP root folder to inbox. How do I do that? I'm 84 years old so I need to have things explained in detail what I need to.
I removed one of my accounts and tried various other options but in the end i had to revert to the settings I described in my original post. My old emails returned but still would not accept any new ones.
Re: Not receiving new emails in new Outlook
Monday
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Oh Dear!!!
That's a very fair question ... and on inspecting the 'new' outlook program in detail, I see that this very typical setting is not there to be modified.
Microsoft's attempt to make life simpler for users such as your self, has in fact made life much more complicated. If the target mail service does not match Microsoft's view of the world, life becomes very difficult with the 'new' product.
If you do not have a subscription to Microsoft365 (which delivers 'proper' outlook) then I suggest that you look for a different email client. There are many to chose from. Personally I'm not keen on Thunderbird, but t does the job reasonably well ... and there are a good few folk around here who are very familiar with it.
This setting though might not be the issue - when you look at the accounts page in 'new' outlook, does it indicate if there is a sign in issue to the account?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Not receiving new emails in new Outlook
Tuesday
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I have solved the problem temporarily by taking the option in Settings to switch back to Windows Mail. It works until I close down the laptop and then I have to repeat the process the next time I switch on.
I fill in the report form every time in the vague hope that someone from Microsoft might respond. Not much chance of that though. Why Microsoft think this is a better email client than Windows Mail or even Outlook Express is beyond me.
Tuesday - last edited Tuesday
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If you have a Microsoft 365 subscription, you can download 'proper' Outlook!
New Outlook, Windows Mail, Outlook Express was a clear example of newer is not always better, twice over!!
If you liked OE, then this might be of interest / help - OE Classic - Outlook Express on Windows 10 and Windows 7 - Where is it
NOTE: I have not used this programme, I am not recommending it, but simply suggesting you might take a look. It is not clear that it supports IMAP nor connection encryption and if it does the level of TLS it offers. It is though worth a look if OE is where you feel the most comfortable.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Not receiving new emails in new Outlook
Wednesday
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Many thanks for that link... It works fine using POP. Pity you can only have 2 accounts on the free version but at least it works.
After a couple of days on new Outlook the box allowing you to switch back to Windows Mail disappeared. When I get time I may still try to configure it as I don't like to be beaten!
Anyway thanks so much for all your help. I very much appreciate it.
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