Phishing emails getting through

[#1]

I have stated receiving phishing emails in my Outlook mailbox via the Plusnet server. I have listed the sender's address in Outlook so that items are flagged as SPAM. Is there something I can do so that mail items from the relevant address are headed off when received on the Plusnet server so that they don't reach me?

[#2]

@AlanH2 Unfortunately not, directly, but if you check mail via the webmail  interface first then report the offenders as spam - before actually downloading to your mail client, they will get flagged on the PN system, and potentially stopped that way - it seems to work for me, anyway.

[#3]

Thanks. My mail gets automatically downloaded from Webmail to Outlook, so that's the first place I see it. If I then go into the webmail interface and mark it as spam, will that have the same effect of flagging it on the PN system?

[#4]

I suspect it might, but can't confirm - I don't have sufficient knowledge of how it works. I assume from your comment that you have set Outlook to check for and download mail automatically every 'x' minutes, in which case, my original suggestion won't work.

I have a mail filtering program which checks everything on the mail servers to a schedule and alerts me when there is anything available - but does not download it until I have checked and cleared the rubbish out.

[#5]

Yeah that'll have the same effect.

[#6]

Thanks, @Gandalf .

[#7]

Thanks Gandalf! I´ll try that the next time one gets through.

[#8]

I got another phishing email in my client server (Outlook) yesterday evening. I didn't open it but moved it to Junk. When I tried to open Webmail this morning to follow the reporting procedure advised above, the webmail sign in page already had my username and a password filled in. I have never seen that before. When I tried to log in, it failed. I'm not sure what to do next. Ask for a password reset. None of the contact Plusnet options seem right for my circumstances as I only have a free email account with them. Is phoning the only option? Any advice appreciated. [Update: I usually log in to Webmail using a Kaspersky protected page. That's where the problem seems to have been. The dodgy email claimed to be from Kaspersky but looked very wrong. I have now been able to log in to Webmail from an 'unprotected' webpage without difficulty and have transferred the offending email to the Spam folder. There is a warning message showing on my Kaspersky site regarding the database. I'll check that out next.]

[#9]

Hi AlanH2, thanks for the update and I'm sorry about the issues you're having resetting your password, want me to give you a call so we can sort that out?

[#10]

Hello Adam,

Thank you. Yes, that would be very helpful. As mentioned, I have been able to log in to Webmail today via an unprotected browser. I still have the issue described above when I try to log in to webmail via my Kaspersky protected browser. Since this morning, when I go to that log in page, my username and a disguised password are already shown as completed. When I try to log in, it fails. If I try to delete whats in those boxes, it just reappears.

I have moved the offending email to my spam folder.

What's the safest way of giving you my phone number?

[#11]

Hi AlanH2, no worries, if you click on my name you'll see a link to send me a private message. 

[#12]

Thanks Adam,

Done.

Alan

[#13]

Cheers for your time on the phone @AlanH2, it was such a pleasure speaking with you. 

I am glad we got that sorted, just click on the link here; https://www.plus.net/help/email-guides/spam-protection-guide/ and it will advise where to send that email. 

Let me know if you need any further help

[#14]

Thanks very much for your help Sammy. From the link you sent, I was able to check and tighten up my spam filters and to add the address of the offending email to my blacklist. But I couldn't find the address of your people that I should forward the email to for checking. Could someone steer me to it please? Thanks!

[#15 · Accepted solution]

Hi there,

You can forward the email to us at abuse@plus.net (We go into more detail Here)