Plusnet email moving to Greenby

[#1]

Just had an email from PN advising that they're offloading their email to Greenby,  with an indicated date of "from 19th May".  

A paid service,  £15pa - not sure if that's just me and my ilk (metronet accounts), but I'm more than happy to pay this is for the security of a well-managed and supported service - I've lost a lot of hair of late over PN's very wobbly setup. 

I'm sincerely hoping this is a good thing?  Anyone able to confirm (or dash) my optimism?

[#2]

Not had mine yet, although I appreciate it may take a while to tell everyone,

@pwberry Are you a PN broadband customer, or, like me an 'email only' account?

[#3]

Email only.  I did have Metronet as an ISP once, back in the days of 56k modems etc.  

[#4]

Cheers. I'm ex-PN, but guessing they are doing this in stages, so not too bothered - yet.

[#5]

https://www.plus.net/help/email-account-changes/

[#6]

@pwberry 

Anyone able to confirm (or dash) my optimism?

Greenby is part of the Enix group https://enixltd.com/ they are email and hosting specialists

I've used one of their brands, Ecohosting, in the past and their service and support was excellent.

[#7]

A little concern - clicking the 'Greenby' link in the enixltd.com home page produces an 'invalid certificate' notice - in Firefox, anyway.

[#8]

@Baldrick1 

Thanks for the link.

At least they are not closing down PN email addresses so I'm happy for now.

All current PN broadband users get two years free of charge. Any of the older email accounts apepar to be chargeable immediately.

Brian

[#9]

This will be phased across the email brands, so there’s no panic if you’ve not received personal advice “yet” of your opportunity to migrate.

[#10]

A bigly 'opportunity'.

[#11]

I use a metronet email address.  I'm hoping that this means I can use STARTTLS (not very happy transmitting my password in cleartext).  But there is nothing in the FAQs.

Is this anything to do with the recent change to handling email by "enmail.co"?

BTW has anyone else experienced a sudden increase in junk mail recently.

[#12]

Yes that is preparation for migration the addition of a proxy server for managing connections to the mail servers.

[#13]

@jab1 Yes I noticed that too, www.greenby.com has a self-signed certificate.  And when I did accept the risk, it didn't work anyway.  greenby.com does appear to work tho.

[#14]

With the moving of the Plusnet email service to Greenby does that:

1. Include metronet email addresses and mail boxes (the notification is not clear on this point but suggests it to be so) ;
2. Mean the setup for email clients sending and receiving remains the same;
3. Mean I can retain my metronet email address but not have to use Plusnet as my ISP (which is contrary to the current conditions);
4. As a long standing Plusnet user user how long will I get a free email service with Greenby, 30 days or 2 years (the notification says 30 days but elsewhere it suggests 2 years)

[#15]

1. It means all brands in phases - some brands are missing - I have escalated that
2. Yes there should be zero make to make changes ... other than for some brands to switch to using the email address as the userID (which works for all brands)
3. AFTER migration current Plusnet customers can move their broadband service to another supplier leaving their email service intact
4. Mail users who are CURRENT Plusnet broadband customers at the time of migration will receive the service for free for 2 years; those who are not broadband customers (legacy free email service users) will get 30 days free