Pop Settings for a legacy totalise email

touristica · ‎08-02-2021

Hi my totalise email has just stopped working in outlook with the message that the SMPT server which I have been using for some time (smtp.plus.net) is not recognised. Its set up as a pop account. Can someone please let me know the all of the current POP server, port and authentification settings to use? Many thanks.

Townman · ‎22-08-2007

The right server name for the outbound server is relay.plus.net. Use port 587 with STARTTLS and the same authentication as that for the pop server.

smtp.plus.net does work but it causes issues with the security certificates, therefore better to use the recognised name as published in the help pages and the sticky post at the top of this forum board.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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touristica · ‎08-02-2021

Perfect - Thnaks for your help.