Queued outgoing emails

Rob1950 · Thursday

Please can anyone assist,I recently purchased a new tablet and am having difficulties setting it up as the outgoing emails are stuck in the outbox,in what is stated as queued.I have spoken with Plusnet who set it up but could not resolve this matter and have referred me to the forum.The incoming emails do not appear to be a problem.

Does anyone have any suggestions.

Baldrick1 · ‎30-06-2016

Moderator's note:
Thread moved from Broadband to Email

Moderator and Customer
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Townman · ‎22-08-2007

Hi Rob,

A warm welcome to the forums. Which email brand are you having problems with? Plusnet run a number of current and legacy email services.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Rob1950 · Saturday

Many thanks for your prompt reply,not sure which brand,only email is plus.com

Where do I find which brand?

Apologies for not being computer savvy.

Rob

Townman · ‎22-08-2007

@youraccount.plus.com is the core email service.

Check your outgoing server settings. They should be…

SMTP server - relay.plus.net
PORT 587
Authentication required - user name and password the same as the incoming server.

Encryption - STARTTLS

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Rob1950 · Sunday

Hi Townman
I amended outgoing server settings as requested and the following replied.
Couldn't verify account server certificate not trusted.
Trust you can help thanks

Townman · ‎22-08-2007

Certificate errors usually occur where the SMTP server has been configured as smtp.plus.net rather than relay.plus.net

Try this diagnostic - in a terminal or CMD window...

curl.exe -v smtp://relay.plus.net:587 -u userID:password -ssl

userID can be any of...

accountname
accountname+mailboxname
you@accountname.plus.com
you@yourhosteddomain.co.uk

Only post the 235... response.

Note that the line before that is you encrypted userID:password which is readily decrypted and your public IP address is disclosed in the earlier part of the dialogue.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Rob1950 · 2 hours ago

Hello Townman

Apologies unable to find the CMD window on my Samsung A9 Android laptop.

R

Townman · ‎22-08-2007

Oh dear, another android failure!!!

I cannot image the challenges of so many things which are so simple under windows being made overly difficult in other environments ... see build and install curl from source

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

lahbrannan1 · ‎18-11-2024

Hi @Rob1950

Thank you for reaching out to us.

Please can you confirm if the applicable email is with Plusnet or a 3rd party?

Many Thanks

Lee

If this post resolved your issue please click the 'This fixed my problem' button

Lee Brannan
Plusnet Help Team

Townman · ‎22-08-2007

... as per post #4 "... brand, only email is plus.com".

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

outcast · ‎11-01-2025

@Townman

@Rob1950

MisterW · ‎30-07-2007

@outcast nice find, but curl doesnt seem to work

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.