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Slow email sync

alexwoodage
Hooked
Posts: 5
Thanks: 1
Registered: ‎03-06-2019

Slow email sync

Hi All,

 

Is anyone else having issues with emails at the moment?

Starting a few days ago my email account seems to be very slow to sync, this is both when using my pc connect (outlook) via ethernet, 2 different mobile phones using both wifi and 2 different mobile networks (via k9mail app) and even the plusnet webmail site,

I'm currently on the full fibre (80mb package if it helps).

Thanks

Alex

 

5 REPLIES 5
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: Slow email sync

Hi Alex, mind if I ask which mailbox you're having this issue with? That can happen if there's a lot of data stored in there.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
alexwoodage
Hooked
Posts: 5
Thanks: 1
Registered: ‎03-06-2019

Re: Slow email sync

It's the main email address on the account,
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: Slow email sync

Cheers Alex, there isn't a great deal in that mailbox, mind if we try emptying it to see if that speeds things up? I'd archive anything important first that you need to keep hold of.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
alexwoodage
Hooked
Posts: 5
Thanks: 1
Registered: ‎03-06-2019

Re: Slow email sync

I will move most of it myself this evening.
I will transfer the older stuff to a local .pst and report back once done.
Townman
Superuser
Superuser
Posts: 23,935
Thanks: 10,143
Fixes: 174
Registered: ‎22-08-2007

Re: Slow email sync

You could try accessing the mailbox using webmail and use that to compact the folders.

Not convinced it would make a difference, but worth a try.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.