Stopped receiving emails, incorrect reports of mailbox full.

[#1]

Sorry I am new to this forum and quite framnkly find it difficult to navigate.

This post shold probably be a new one but I cannot work out hope to do that..

My issue is with a madasfish account too.  The account has stopped receiving emails - apparently the mailbox is full - but it isn't full at all. 

Is there anyone who can help with this - I have two madasafish accounts and one is working fine.

I am not tech savvy so am struggling..

Moderator's note:
Thread moved to its own topic and retitled

[#2]

@DH54   Welcome to the Plusnet Community Fora.

To start a new topic navigate to the top of the board and select the pink ‘Start a topic’ field.

[#3]

How do you assert that the mailbox is not full?

If I recall correctly MAAF mailboxes have a 250MB hard limit. That allowance includes all folders - sent and deleted - not just the inbox.

[#4]

Sorry but I am finding the forum difficult to navigate.

I have an issue with my madasafish emails on Outlook.  The outgoing server has apparently 'dropped' which means I can't send emails.  The settings I had been using for a number of years sucessfully are 'mail.madasafish.com' for both incoming and outgoing servers.  Every few second a pop-up box appears asking me to confirm my login to madadsafish. the login is correct but it keeps popping up.

I tried repair through Outlook - that changed the servers to plus.net ones - again the incoming is fine but the outgoing not.  I have tried changing the ports from 25 to both 26 and 587 but no difference.

Any idea of the outgoing settings I should be using for this to enable me to send emails from madasafish through Outlook.  Interestingly I can sned straight for madasafish webmail?

[#5]

Moderator's note by Mike (Mav): The fix has been removed as the issue is ongoing.

[#6]

Hiya @DH54, 

Have you manually entered the mail box username and password in the outgoing server section?  

[#7]

Hi Sammy,
Thanks for your reply.
I had tried that earlier.
The issue does now seem to have resolved itself!
Many thanks.

Moderator's note:Fix removed as the problem is not resolved

[#8]

Hi Sammy,
See to have the same issue again. Can’t send emails. Box pops up to say certificate needs accepting - which I do. Goes away but the comes back, plus server times out or has wrong password but it doesn’t.
All very frustrating for a non-tech.
Can attach photos but can’t see how?

[#9]

Hi @DH54 

When you reply there should be a option at the top with an image which if you hover over will say 'Insert Photos' 

[#10]

The reason things are not working for you (with encryption set) is you’ve got the wrong server name for the outgoing server - see here - https://community.plus.net/t5/Email/How-to-change-your-outgoing-server-on-a-mail-client/m-p/1606155#...

Outgoing server is SMTP. not MAIL. on port 587 with STARTTLS.

Whilst both will work without encryption, MAIL. with encryption will give rise to a certificate issue.

[#11]

Hi am using smtp.plus.net on port 25. Have tried same on port 587 and smtp.madasafish.com. Both with STARTLS and NONE. Still no joy! Was all ticking along fine for a few weeks and now not. Didn’t change anything in the interim period.

[#12]

Have you logged into the account using webmail and checked the folder sizes?

[#13]

Hi, yes have done so, there is space left.
The account I am trying to solve the issue with, is a secondary email from my primary one.
Can send email straight from madasafish but not through Outlook.
It also affects the account on iPhone but that seems to right itself after a few hours.