Unable to send email on data
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Re: Unable to send email on data
14-03-2024 7:06 PM
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This is what I get from gmail
Re: Unable to send email on data
14-03-2024 7:46 PM
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Just to confirm do you get this message when connected to plusnet or to mobile data.? The message suggests your current IP Address has been blacklisted due to suspicious activity, probably by a previous user?
Re: Unable to send email on data
14-03-2024 7:55 PM
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If it's on mobile data , it's likely that it's using CGNAT in which case many users will be sharing the same public IP. Only takes one to be 'naughty' and the IP will be blacklisted...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Unable to send email on data
14-03-2024 7:55 PM
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Re: Unable to send email on data
14-03-2024 8:05 PM
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I would try disconnecting the mobile data for a while to see if you get a different IP Address, they are usually not that sticky
What is my IP Address will report your current one
Re: Unable to send email on data
23-03-2024 1:33 PM
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there is something that plusnet are doing just got a new domain so i can move my emails, now the new one will not work on plusnet with POP3, soon as i go to my mobile from from computer all works find. they must be block something !!
Re: Unable to send email on data
23-03-2024 1:41 PM
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Plusnet does not block anything in respect of access to other provider's email services. If anything is being blocked, the block probably comes from the third party ... assuming all of the settings are correct.
Plusnet might block access to THEIR OWN SMTP server in certain conditions to protect the integrity of the service for all users.
You have not offered much information to go on, beyond you cannot get some third party email connection working. This board is for issues with PLUSNET's email services. Third party issues should be raise on the general tech help board please.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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