Unable to send email on iphone

Stuchop · 2 weeks ago

I have a totalise.co.uk email address and my iPhone as recently stopped sending emails when I am connected to Wi-Fi but then would send when I disconnected from Wi-Fi

As of today my phone has stopped sending emails with wifi of disconnected

Can anyone confirm the correct outbound server settings I should be using as I want to be sure I have the correct server setting entered

Townman · ‎22-08-2007

Brand: Totalise - encryption supported: No

IMAP: mail.totalise.co.uk port: 143
POP3: mail.totalise.co.uk port: 110
SMTP: mail.totalise.co.uk port: 587

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Stuchop · 2 weeks ago

Thanks this confirms the settings I have are correct, but still doesn’t work when I am connected to my home wifi (Virgin Media)

If I disconnect then sending and receiving works, if connected I can only receive emails

Townman · ‎22-08-2007

Connected to / disconnect from what?

When connected to what does it work? This might be a sending IP reputation issue.

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Stuchop · 2 weeks ago

Virgin media Wi-Fi - if my phone is connected to Wi-Fi then email will not send and will receive emails only

If disconnected from the Wifi then will send and receive emails

Townman · ‎22-08-2007

In that case, there’s nothing wrong with your settings. The issue is with the IP address allocated by Virgin - it has been abused and black balled. Check the IP address, turn the router off for an hour, when you turn it on again hopefully you will have a different address.

Just to confirm - are you using a VPN service?

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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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Stuchop · 2 weeks ago

No I don’t use a VPN service

I will try the actions suggested and see if that changes the IP address