Unable to set up freenetname email on new android mobile

[#1]

Hi, I've had a freenetname email account for 25+ years and have it running on both my laptop and tablet, but having bought a new phone am unable to set up my emails using either IMAP or POP3 with no security selected. The message I keep getting is "couldn't open connection to server" I checked my password by successfully logging in to madasafish, so am at a loss as to what to do next. Can you help please?

[#2]

Some idea of the error messages and the settings you have used would be helpful please.

[#3]

Hi and thanks for replying.

I've tried both IMAP & POP3 settings with freenetname.co.uk as the server. I was then told to edit the security settings by updating the port and/or security type. I changed from STARTTLS to 'None', but kept the Port at 143 (IMAP). This however just resulted in the error message "couldn't open connection to server"

[#4]

There are issues with the page layout on the Plusnet guides.  The settings should be...

• IMAP
  • With encryption: Port 993 TLS/SSL
  • Without encryption: Port 143 none
• POP3
  • With encryption: Port 995 TLS/SSL
  • Without encryption: Port 110 none
• SMTP
  • With encryption: Port 587 STARTTLS
  • Without Encryption: Port 587 none