Webmail error - Failed to set sender invalid domain (no MX or A record)

PJDa · ‎11-12-2021

Hi

New to PlusNet and trying to setup my mail account - I can login to webmail but when I try and send an email I get the error

'SMTP Error (550): Failed to set sender "<name@username.plus.com" (<name@username.plus.com> sender rejected - invalid domain (no MX or A record))'

I see this error was reported on freenetname domain but I am on username.plus.com domain.

Does anyone have any suggestions?

TheMightyAJ · ‎26-03-2018

Hi @PJDa,

I'm sorry to hear that you've encountered this issue. If you try setting your mailbox up on a client, does the same issue occur?

If this post resolved your issue please click the 'This fixed my problem' button

Alex H
Plusnet Help Team

PJDa · ‎11-12-2021

Thx for responding - I have just tried it again from Webmail and message was sent successfully - guess there was something that took some time to be set up correctly.

Gandalf · ‎21-04-2017

Thanks for getting back to us @PJDa

It can generally take up to 4 hours. Let us know if there's anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet

Townman · ‎22-08-2007

@PJDa wrote:

Thx for responding - I have just tried it again from Webmail and message was sent successfully - guess there was something that took some time to be set up correctly.

Are you a brand new Plusnet user?

If yes, you cannot access the SMTP server until AFTER your service goes live.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

PJDa · ‎11-12-2021

Hi

Thanks for the response. I am a brand new PlusNet broadband user (and hence to the email aspects of PlusNet). My service started on 8th Dec 2021 and I got the email error on 10th Dec 2021. I had expected things to be up and running by then but guess there might have been some weekend glitches before normal service resumed.