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Webmail
31-10-2022 10:07 AM
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Hello, i login to webmail with my username and password. Web mail only shows me mailbox name1+username. In the past i used postmaster+username as a redirect from another account, how do i access this. Webmail settings/identities shows me name1+username and name2+username but I can't see a way of toggling between the two mailboxes? Hope someone can help. I feel i have a confirmation email in a spam folder somewhere. Thanks
Re: Webmail
31-10-2022 12:57 PM - edited 31-10-2022 1:02 PM
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You "chose" which mailbox you want to access when you log into here https://webmail.plus.net
- accountname and password gives you the default mailbox
- accountname+mailboxname and password gives you other mailboxes
The webmail interface gives access to only ONE MAILBOX at a time ... what INDENTIES the webmail interface might have associated with that mailbox, only impacts the appearance of the SENT FROM email address - that has NO RELEVANCE to the identity of the mailbox being accessed.
MAILBOXES and INDETITIES (in the context of the webmail interface) are NOT the same.
Nor for that matter are email ADDRESSES and EMAILBOXES the same.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Webmail
31-10-2022 1:56 PM
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Thanks for your reply. When I try to login with username+postmaster I get a fail. I've only ever had one password.
Re: Webmail
31-10-2022 2:18 PM
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Postmaster is an alias of the default account - just use username.
Note that an alias is not the same as a secondary mailBOX nor an identity.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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