deleted mail accounts

mainsys · ‎13-12-2021

I cant configure my email with F9 settings after contacting support numerous times they keep saying it has been elevated to a higher support and there is no further response, (it will not configure with webmail either) . i think they have secretly deleted my email account and are not telling me, even though i have a fully paid up F9. account, i wish they would just come clean and not keep putting me off for nearly three months now.

LaurenB · ‎07-12-2017

Hiya @mainsys, I am really sorry for the issues experienced with your mail and that you haven't yet had a further update.

I am unable to see any evidence to suggest your mail has been deleted and the latest update from our Net Ops team advises that they have been unable to replicate the issue you are seeing.

I have provided a further response on your ticket here: https://www.plus.net/wizard/?p=view_question&id=220042706

Can you let us know how you get on with this?

If this post resolved your issue please click the 'This fixed my problem' button

Lauren Barry
Plusnet Help Team

Townman · ‎22-08-2007

@mainsys wrote:

I cant configure my email with F9 settings ...

It would help if you can advise...

Can you access the mailbox using webmail via a web browser - there is nothing to configure (confirms that the account / mailbox is on the server)
Which email client you are using
What device you are trying to configure
The settings you are using
The exact error message you are getting

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.