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email problems

billswan
Dabbler
Posts: 20
Thanks: 4
Registered: ‎02-07-2023

email problems

‎02-02-2024 5:54 PM

Is it just me, or is the mail service down?  My email address is, for historical reasons, a globalnet one but it's delivered (or not, currently) by Plusnet (following their swallowing-up of first globalnet, then madasafish).

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jab1
Legend
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Registered: ‎24-02-2012

Re: email problems

‎02-02-2024 5:59 PM

@billswan It is still working - for Plusnet addresses, anyway. What's your problem?

John
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Townman
Superuser
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Registered: ‎22-08-2007

Re: email problems

‎02-02-2024 6:15 PM

Probably a full mailbox. The legacy brands only have 250MB of storage.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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billswan
Dabbler
Posts: 20
Thanks: 4
Registered: ‎02-07-2023

Re: email problems

‎02-02-2024 8:10 PM

I rebooted everything - router factory re-set, power off, on, PC shutdown, full power off then full start-up.  And it's now working fine.

I'm sorry to have troubled you - I have no idea what the problem was.  I use MS:Outlook client for my email (not webmail) so all messages are downloaded, and not stored on and clogging up a Plusnet server.

Thank you.

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Townman
Superuser
Superuser
Posts: 23,959
Thanks: 10,164
Fixes: 174
Registered: ‎22-08-2007

Re: email problems

‎02-02-2024 8:58 PM

Is the outlook client configured as POP3?

If you access the mailbox using webmail, what does it find in the mailbox?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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