email timeouts
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email timeouts
28-11-2023 7:56 AM
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Hi,
Having trouble retrieving emails for the last couple of days.
Using Claws Mail version 3.17.5. Nothing has changed at my end (other than increasing the timeout value to 100s!)
Occasionally it's OK, but most often it times out. Sample of claws-mail log file:
* Account 'XXXXXXXX@mail.free-online.net': Connecting to POP3 server: mail.free-online.net:110...
[2023-11-28 07:35:16] POP< +OK POP3 perditon ready on mail.free-online.net 00029b7a
[2023-11-28 07:35:16] POP> USER XXXXXXXX
[2023-11-28 07:35:16] POP< +OK USER XXXXXXXX set, mate
[2023-11-28 07:35:16] POP> PASS ********
** Session timed out. You may be able to recover by increasing the timeout value in Preferences/Other/Miscellaneous.
This occurs with two different accounts (the one above and an alias). Occasionally one or the other will connect, but usually either or both fail.
Note -- this also occurs on my wife's computer with different accounts again.
Re: email timeouts
29-11-2023 10:02 AM
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Would be worth while running some connection speed checks.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: email timeouts
29-11-2023 10:44 AM
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Thanks, but it's not a connection speed problem - I'm consistently getting ~ 72 down & ~ 18 up.
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