internet security warning
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- Re: internet security warning
15-06-2023 7:04 AM
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When sending mail from my main Outlook address I get the warning about certificate cannot be verified. I enclose copies. Viewing the certificate I can't see anything wrong in the "target name" if that is relay.plus.net and the date of validity is also correct. I've no idea whether the identifying numbers are correct. What do I do - currently I've just been continuing to use the
Fixed! Go to the fix.
Re: internet security warning
15-06-2023 8:00 AM
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This topic has been moved from Broadband to Email
Moderator and Customer
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Re: internet security warning
15-06-2023 11:57 AM
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are you sending e mails with a digital signature; it's where the problem may be.
In Outlook click FILE, then
OPTIONS,
TRUST CENTRE,
E Mail Security, unclick "Add digital signature", OK
----------------------------------------------------------------------------
To check your certificates on a Windows machine
Click "windows key" + R
enter "certmgr.msc" [no quote marks]
Click on PERSONAL
open CERTIFICATES
Are any in the list expired?
That'll be issue.
Either delete, or replace with a fresh one.
Re: internet security warning
15-06-2023 12:54 PM
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Thank you for your response. I'm not using a digital signature. There was one out of date cert (applicable to Apple) which I deleted. The long names for "issued by" do not correspond exactly with the issuer in the "faulty" cert. But thanks for your interest.
Re: internet security warning
15-06-2023 1:50 PM
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This issue usually arises where OUTLOOK 2019 or 365 "guesses" the SMTP server to be one of...
- smtp.accountname.plus.com
- smtp.yourdomainname.co.uk
- smtp.plus.net
Most certainly the latter will work if you click "accept certificate", however that this not the name in the certificate - the SMTP server should be (as you mentioned) relay.plus.net
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Re: internet security warning
20-06-2023 4:56 PM
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Interesting info. I don't actually get the invitation to accept but I have a) "continued to use the cert" and b) "installed certificate" - the very one I've been complaining about, I assume. It gets my email out but doesn't solve the underlying fault because it re-appears every time I fire up Outlook.
I thought I'd sent screenshots of the message with my initial but they don't appear to have gone so I'm trying again with pdf extension. Thanks for your interest and if you can add anything I would be very grateful.
21-06-2023 12:54 PM
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Is this on sending or on first opening when Outlook updates the mailboxes?
Servers should be:
- Incoming
- POP3 mail.plus.net
- IMAP imap.plus.net
- Outgoing SMTP relay.plus.net
Other names might work, but will give rise to certificate warnings.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: internet security warning
21-06-2023 10:20 PM
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I checked the servers details again and, to my surprise the outgoing was no longer "relay". I have now changed it back to relay and hey-presto. Very many thanks to all who took an interest and especially to Townman - superuser.
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