problems with email to gmail addresses bouncing back
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: problems with email to gmail addresses bouncin...
problems with email to gmail addresses bouncing back
27-06-2023 10:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: problems with email to gmail addresses bouncing back
27-06-2023 10:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderators Note
This topic has been moved from Broadband to Email
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: problems with email to gmail addresses bouncing back
27-06-2023 10:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@outinthesticks have a read through this thread https://community.plus.net/t5/Email/Replies-to-Gmail-accounts-being-rejected/m-p/1914789#M42617 and then post back with questions
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: problems with email to gmail addresses bouncing back
27-06-2023 11:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks, read through the thread you posted but got lost after the second screen. I'm not sure where I find where connection security and SMTP settings are - I attach a screenshot of the settings on my IMac.
Re: problems with email to gmail addresses bouncing back
27-06-2023 11:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Its nothing to do with security settings on your email client, its the lack of SPF or DKIM on the domain you use for your email.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: problems with email to gmail addresses bouncing back
27-06-2023 11:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks. I've tried to add an SPF record so will wait and see if that has worked. In an earlier thread someone said "also you should change your SMTP connection security to STARTTLS and use port 587" hence my query, but I'll wait now and see if the SPF record does the trick. Thanks for your help.
Re: problems with email to gmail addresses bouncing back
27-06-2023 11:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can we clarify the context here please - what email address / account are you SENDING from...
- A Plusnet email account or a legacy brand (MAAF) email account
- you@youraccount.plus.com
- you@yourdomain.co.uk which is hosted by Plusnet (or MAAF)
- you@yourdomain.co.uk which is hosted elsewhere which forwards mail to your Plusnet (or MAAF) mailbox
As for those server settings shown in the screen shot...
- SMTP should use Port 587
- iMAC does not show STARTTLS but will work it out if you tick "Use SSL"
- Under Options... I expect that there will be authentication setting details - these need to be the same as those for the inbox
In passing POP3 inbound ought to be encrypted, on Port 995 with SSL
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: problems with email to gmail addresses bouncin...